Refund Policy

Last updated: 5 October 2026. We want you to be happy with what you paid for. Every tool can be tried for free first, and the free trial gives you 3 HD credits before you spend anything.

Our order process is conducted by our online reseller Creem. Creem is the Merchant of Record for all our orders: it takes the payment, charges any sales tax or VAT, issues the receipt and handles returns and payment questions together with us.

1. Credit packs

• A credit pack can be refunded in full within 14 days of purchase if none of its credits have been used.
• If you have used some, we refund the unused part of that pack, pro rata, within the same 14 days.

2. Pro subscriptions

• Cancel any time from your account. Cancelling stops all future payments; Pro and the period’s credits stay until the end of the period you already paid for.
• First payment: refundable in full within 14 days if you have used fewer than 20 of that period’s credits.
• Renewals: forgot to cancel? A renewal is refundable in full within 7 days of the charge if none of that renewal’s credits have been used.
• After a subscription refund, Pro ends straight away and the credits from the refunded period are removed.

3. Something went wrong

If an HD download failed, a file was broken, or you were charged a credit by mistake, email us and we put the credit back. If you were charged twice for the same thing, we refund the duplicate in full, whenever you notice it.

4. How to ask for a refund

Email support@imgvx.com from the address on your account, with the order number from your receipt if you have it. We answer within two working days. You can also reach Creem through the link in your receipt or in the billing portal on your account page.

Approved refunds go back to the original payment method through Creem, normally within 5–10 business days depending on your bank. Credits paid for by a refunded payment are removed from your balance.

5. When we cannot refund

• Credits that have been used, outside the cases above.
• Accounts closed or credits removed for breaking the Acceptable Use Policy.
• Free trial credits, which were never paid for.

Please contact us before opening a chargeback with your bank: we can almost always sort it out faster. Nothing in this policy limits the rights you have under the consumer law of the country you live in.